Software as a Service (SaaS) is a software licensing model in which software applications are centrally hosted by a provider and delivered to customers via a web browser. SaaS is typically licensed on a subscription basis.
SaaS is a viable option for many contact centers wishing to improve profitability and customer experience without increasing operation costs. By reducing hardware and software support and maintenance costs by moving to the cloud, contact center executives can focus more time and resources on delivering exceptional customer experiences.
The practical use of SaaS
Have you ever found yourself wondering about the purpose of technology?
For many, the main goal of it is to foster improvements, whether in general well-being, accessibility for people, or productivity for companies.
With that in mind, an acronym that has been drawing considerable attention from companies is SaaS.
You have probably heard about it, or you might even use one of its resources, even if you are not aware of it.
Surprised? Then, let’s talk more about it!
If you have ever used Dropbox, Google Drive, or converters like Free PDF, we are happy to tell you that you have used a SaaS.
Not familiar with any of these? Well, hold on, because we have 2 cards up our sleeve that you certainly are aware of.
What are SaaS companies?
In the old days, entrepreneurs constantly complained about the amount of software they had to acquire to perform different functions within their companies.
One software to control stock, another for cash flow, one more to issue invoices… And we could keep going!
These acquisitions included the purchase of software, the payment of its licenses, a computer to receive it, and a server to interconnect different users within the organization.
And we must not forget the high costs of updating and maintaining these solutions.
Whew! A lot, isn’t it?
Based on this and on the clients’ total dissatisfaction with IT resources, the idea of creating software as a service emerged.
The goal is to eliminate the need for the company to buy, pay for the license, and keep the software updated.
The program is on the Internet: all you have to do is access it and use it.
You don’t need to have it installed on your computer — it’s only necessary to have access to the web.
You may be wondering in which “area” of the Internet these programs are hosted. To answer this, we need to talk about cloud computing.
It is a technology that provides a space for storing data on the Internet’s virtual network.
And all that lead us to the main question: what are SaaS companies?
They are organizations that develop and market software, considered as services.
They are responsible for maintaining the system structure and making it available to their customers. In addition, they are also responsible for ensuring data security and reliability.
They are organizations that develop and market software, considered as services.
They are responsible for maintaining the system structure and making it available to their customers. In addition, they are also responsible for ensuring data security and reliability.
Simple like that.
